blog of transport, shipping and courier

How to appeal for a lost shipment

By | Customer Support | No Comments

A lost of shipment is something that our shipping company strive for not to happen. However, it is inevitable that in some occasion an incident occurs and the shipment is lost. For this reason we always recommend to seek information about the different types of  insurance and coverage that our company offers when we are hired for shipping. If you want to learn how to appeal for a lost shipment, keep reading.

To start, we don’t want to make excuses, but we would like to remind you that the shipment has passed by many distinct hands. To understand how we function, read our history of shipment.

Before you have to appeal for a lost shipment…

It is always better to be safe and take some precautions. Here are some things we advise:

Always hire a real shipping company and never through a “search engine” or “third party” on internet.  Verify if the company has a transport operator card “OT” , if the company does not possess that, you are hiring a pirate and may not take responsibility and work with you in case of damage or lost of shipment.

Most of the shipment that gets lost during the course has been wrongly labeled, or has lost its tracking systems. For this reason, make sure to follow our advice about labeling your shipment. It might not seem very important, but it is primary for tracking the shipment.

A lost shipment is the one that no longer gets updates about its tracking

If it has passed a long period of time that your shipment has not received an update about its position, it might be for two reasons: The first is that it simply is the last place that it has been and there is a saturation problem. Or, in the worst case, that is has been sent to the wrong destination and from that point there is no record of it.

Fortunately, this is not very common.  But if this occurs, we recommend that you stay patient, because it may not be lost. If the shipment shows up with a delay, you can always complain about the service. But if it is lost…

Follow these steps to send an appeal

Appealing for a shipment requires more than sending a complaint to our email saying that “the shipment has disappeared.” For us to be successful in our claim, it is important to comply with the deadlines, forms, and procedures. 

Fortunately, to appeal for a lost shipment is much simpler than appealing for a damage. After all, the company itself has a full record of the situation. So the shipping cost is recovered immediately. To appeal for a lost shipment you must prove:

The value in euros of the quantity appealed, accompanied by an invoice of said value.

Remember to sign the claim, forward it by email and send it to the company  which we have contracted the transport so that we obtain proof of its presentation (bureaufax, in person, acknowledgment of receipt, etc …) within the deadlines.

From the presentation of the claim, the shipping company must manage it. Most cases are resolved within 90 days of its submission. Others may be more complex and require more time, or the parties may request additional information or documentation in order to determine the cost assessment. The process can take up to  about a year.

In case you are not satisfied with the resolution of the appeal proposed by the carrier, and if the amount claimed is less than 12,000 euros, you can appeal free to the Arbitration Boards of Transport which is much more effective than the Offices of Attention to the Consumer, and faster and less expensive than a judicial route.

We hope you never have to claim a shipment, but if it happens, at LA LUNA shipping® we are specialists in the management and processing of incidents that may occur during shipping and in almost 100% of cases our clients receive the compensation they claim, where they have direct contact with the person handling the case, as well as information on the status of the management of the appeal.

Because it is as important to properly manage a shipping service as it is to assist and solve any situation that may occur as a result of it.

And, as always, if you have any other questions, contact us through or through phone

Everything about the container (or maritime container)

By | Logistics, Seafreight | No Comments

Whenever we talk about shipping or cargo we refer to containers. It is not the only existing form of transport by sea, but it is the majority. If the container is the king of the load in general it is thanks to its flexibility, low cost and standardization. Today, we honor the container by revealing all its secrets.

What is a container? 

First things first, a container is a shipping equipment that according to the definitions of the International Convention for the Security of Containers (CSC): is permanent in nature, it is designed to facilitate the transport of goods in several modes of transport without intermediate handling and it carries special anchors in the corners (corners).

The minimum area that a container must have is between 7 and 14 square meters according to the C.S.C. or 1 meter according to the ISO standard. The measurements can vary a lot, although always within the limits pre-established by C.S.C and ISO.

What are the types of containers?

There are many types divided by different aspects. Some are not very common, but the most common is to find 20 and 40 feet dry van and 45 high cubes.

How do I get a container? What fits inside a container?

The first question is easy to answer, contact a freight forwarder like LA LUNA shipping®. We take care of managing reservations with the shipping companies or consignees and we make sure to deliver containers to shippers. You can also resort to some agencies that rent containers, although they do it mainly through the shipping companies.

The shippers can buy them, but it must be kept in mind that the maintenance costs are high and only profitable if the cargo is very regular.

About it’s capacity, it is usually measured on pallets. In 1 TEU,  10 standard pallets can be accomodated or 12 European pallets. In one of 2 TEUs, 22 standard pallets or 27 European pallets. These measurements are based on the surface, since they can fit more if they are stacked.

As expected, there are many simple applications that can calculate how many boxes fit. And, of course, it is not necessary to fill a whole container, you can always look for grupaje services that can also be cheaper (especially if the load volume is not very large).

One last detail, the weight. It is very important to respect the maximum weight; if it exceeds, there are large fees for the charger. Finally, it is essential that the content is well secured (stowage), to avoid damage to the cargo and the container itself. The owners can claim the damages made to it.

If you are thinking about importing or exporting on a large scale, want to carry out a grupaje, are going to make a long distance move or you have any questions about shipping and cargo in general, contact us at or call us.


Nightmare before Christmas? Plan on time with these dates

By | Customer Support, Shipping | No Comments

We are in December, the month with the most shipments of the year.  A time when companies increase their consumption movements, individuals for gifts, and online stores pass the hangover of Black Friday. The increase in shipments is so large that the demand may surpass the supply of many operators. We explain how to cope with this “Nightmare Before Christmas.”   Read More

I’m going to Oceania! Quick Tips

By | Luggage, Shipping | 2 Comments

LALUNA-Australia-Nueva-Zelanda-envios-transporte-internacionalYou are thinking about making one of the biggest jumps in your life. You have decided you are going to take up work in Australia or have found a job in New Zealand: this is not the only reason. Also it is the matter of distance. In fact it is the greatest possible distance that you will travel.  However, you have already decided, the conditions are adequate, and you are so prepared that you don’t know why you still have doubts about what to bring with you. First Tip: bring what you will need the most on the plane. We all know that your suitcase will not fit everything and overstuffing your suitcase is impractical. . . so here’s a Second Tip: keep reading.

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Shipments to Greece, the blue land

By | Company, Logistics, Seafreight, Shipping | No Comments


When we think of our shipments that go to Greece we imagen the country of the sea, or seas, since there are so many that bathe its coastline. When you think of our shipments to Greece, we come up with the image of the country of the sea, or seas, as many seas bathe its coastline. Its shores (yes plural) are found in the Mediterranean, but in turn the Ionian, the Aegean, the Cretan, the Libyan, and even the Adriatic seas. We call Malta the most Mediterranean country with all the seas and Italy as the land of beauty. But, let’s talk about the Hellenic Republic, its official name. A small nation with a lot to offer.

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Erasmus shippings FAQ

By | Luggage, Erasmus | No Comments


We do many shipments for Erasmus students around Europe. Somehow we become a nexus between them and their families, friends and, of course, favourite meals. And we also like to help when they embark on their adventure with excess baggage. If you cannot check it in, you can always ship it with us. Behind all these Erasmus shipments there are lots of stories, some we imagine, others that they tell us. But before them, there are many questions. Read More

Envíos a Singapur: la ciudad-estado global

By | Luggage, Logistics, Seafreight, Shipping | No Comments

En Asía han surgido grandes imperios y algunas de las economías más importantes del mundo. China, Japón, India, auténticas potencias que concentran una gran parte de la población mundial. Entre Asia y Oceanía está el Sudeste Asiático, un conglomerado de penínsulas e islas con un gran peso en la economía global. Entre los países que forman esta región, uno destaca y no por su tamaño. Hablamos de la ciudad-león, la ciudad-estado y la ciudad-global, Singapur. Read More

Transportation insurance, what do they assure me and what not?

By | Customer Support, Luggage, Shipping | No Comments

Transportation insurance is an instrument by which an insurer accepts the risk that a good is transported without any damage, loss or impairment.

Normally, we are the shipping companies who mediate in your hiring. In addition to being authorized without the need to be insurance brokers, we do so by paying a premium price. Thus, in case of loss, whoever has insured the merchandise will be entitled to receive compensation.

The coverage of transportation insurance is designed mainly to cover industrial transportation of goods. Priority is given to shipments between companies, because packaging and protections designed for each means of transport are used. Therefore, in shipments of personal effects, coverage is very limited to risks such as loss or theft and not to the damage or impairment that the goods may suffer during transport.

Does transportation insurance cover any shipment?

As with any insurance contract, there are situations in which the merchandise, despite being insured, is excluded from coverage in certain situations. Below, we explain the most common situations in which you cannot get damage coverage, although you always have coverage for loss of shipment.

Crockery, glassware and small appliances.

These items, very common in personal shipments, are very fragile and delicate. If you want to transport them with full guarantees, use a moving company and not a shipping company. These items do not have coverage because the carriers do not manage the wrapping, protection and packaging. Since we are not able to confirm that these tasks have been done correctly and professionally, damage is not covered. It is useless that in case of damages you indicate that you used “a lot of bubbles” or that “you had wrapped them very well”. To the insurance company, protections and packaging are insufficient and they are a clear exclusion of coverage.

Computers, televisions and other screens …

As in the previous case, the main cause of damages is the use of inadequate packaging and protections. Even if you use the original packaging, the insurance company will not cover the cost due to insufficient packaging and protection.

The box in which the TV comes when it is bought in the store is not designed to be transported. The box has come inside another box called “transport packaging” that is no longer delivered to the store and comes bundled in pallets that guarantee integrity and safety during transportation.


There are two reasons why books are not covered in case of damage:

  • If you put the books in a box and are not wrapped individually, rubbing can occur on the covers by contact with the box or other books.
  • If there are bottles with liquids in the box, they can break and spill the contents in the books. You will not get any compensation because liquids cannot be sent in boxes with books or other items.

In short, any item that are transported without being protected, wrapped and packed professionally will not be covered by damages. But they will count in case of theft or loss. Remember also that in case of loss, you need to correspond with the party making the claim and provide evidence that shows that the damaged goods were properly protected, wrapped and packed for the means of transport used.

At LA LUNA shipping® we have a wide range of transportation insurance and we will advise you on the best option. If you take out insurance on an excluded risk, you will not receive compensation, nor will the insurance company reimburse the cost paid.

Your carbon footprint: how do you calculate the environmental impact of your shipment?

By | Bikemessengers, Company, Shipping | No Comments

la-luna-shipping-transporte-internacional-impacto ambiental-huella-carbono-sostenible-contaminacion-feature

The concept of a carbon footprint is a complex calculation that sees what greenhouse gases (GHG) our actions emit, which allows us to study ways to make sustainable transports with lower environmental impact. The concept is based on different international regulations such as PAS 2050:2011 or ISO/TS 14067:2013, but in simple terms: the more gases emitted for a product to get from point A to point B, the greater its carbon footprint.
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