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Customer Support

How to appeal for a lost shipment

By | Customer Support | No Comments

A lost of shipment is something that our shipping company strive for not to happen. However, it is inevitable that in some occasion an incident occurs and the shipment is lost. For this reason we always recommend to seek information about the different types of insurance and coverage that our company offers when we are hired for shipping. If you want to learn how to appeal for a lost shipment. Read More

Nightmare before Christmas? Plan on time with these dates

By | Customer Support, Shipping | No Comments

We are in December, the month with the most shipments of the year.  A time when companies increase their consumption movements, individuals for gifts, and online stores pass the hangover of Black Friday. The increase in shipments is so large that the demand may surpass the supply of many operators. We explain how to cope with this “Nightmare Before Christmas.”   Read More

Transportation insurance, what do they assure me and what not?

By | Customer Support, Luggage, Shipping | No Comments

Transportation insurance is an instrument by which an insurer accepts the risk that a good is transported without any damage, loss or impairment.

Normally, we are the shipping companies who mediate in your hiring. In addition to being authorized without the need to be insurance brokers, we do so by paying a premium price. Thus, in case of loss, whoever has insured the merchandise will be entitled to receive compensation. Read More

Lithium batteries, can I ship them?

By | Customer Support, Shipping | No Comments

la-luna-transporte-internacional-logistica-distribucion-aduanas-despachos-mensajeria-paqueteria-laluna.coop-baterias-litio-ipad-portatil-notebook-cellphone-battery-lithium

Lithium batteries have become one of the most basic products in our life. We only remember their presence when their autonomy is low, but in our sector we care about them daily since they are dangerous articles. Due to ignorance, it often happens that a device or battery needs to be removed from a box, which costs money and can stop a shipment. Want to know which lithium batteries you can send and how? Read on. Read More

Moving with furniture, sure you want to ship it?

By | Customer Support, Company, Shipping | 2 Comments

la-luna-shipping-transporte-internacional-logistica-transportation-international-services-courier-mudanza-moving-removal-personal-effects-efectos-personales-furniture-muebles

At LA LUNA shipping® we like to offer shipping services for anything you need. But sometimes we can’t offer certain shipments because of what has to be moved, like the furniture. For example, there are many banned items for shipping (link in Spanish) and others that require very special conditions, and even sometimes we can’t reach certain countries. We always look for a solution, but there’s a certain kind of shipments that we don’t do because of the following reasons…
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Now you can pay for your shipments with American Express cards

By | Customer Support | 2 Comments

american expressStarting May of 2016, it’ll be possible to pay for your shipments as well as your monthly bills using American Express cards. We have enabled our payment application online as well as payment terminals in our offices to accept all types of cards issued by American Express. It’s also possible to pay by phone in case you can’t do it in person or online.
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Shipping to Netherlands, a very welcoming country

By | Customer Support, Luggage, Erasmus | No Comments

la-luna-shipping-international-transport-services-courier-parcel-delivery-imports-exports-logistics-shipments-to-from-the-netherlands-holland-personal-effectsMaybe it’s because Holland, or we should better say the Netherlands, has historically been a union of provinces, because the quality of life there is good, or because they make it easy for you to work there, but for some reason we do a lot of shipping to the Netherlands. The thing is that many foreigners go there to look for a job, to study and to start a new life. And we can say that they can’t complain. Read More

Do not leave your shipment in the wrong hands

By | Customer Support, Company | No Comments

responsabilidad-garantías-envios-transporte-profesionalidad-la-luna-shipping-confianzaIt might seem that transporting items is easy  because you pick up at point A, and transport it until it gets delivered at point B. However, the transport and logistics with guarantees and with proper management are like so many other things in life: you only miss them when they are not there.

Today, as consumers we can choose to have to all the guarantees, but the market also puts at our disposal alternatives, that end up being a threat to our rights as consumers. Let’s see what risks a shipment is in the wrong hands.  Read More

Sustainable shipments: how we do it

By | Customer Support, Bikemessengers, Company, Logistics | No Comments

LA LUNA shipping transporte internacional sostenibilidad logistica bicimensajeros envíos sosteniblesThey say that, in a consumer society, every euro spent is a vote issued. The truth is that there is a lot of reason to in this statement, because with our consumption decisions we can favor the environmental or social model in which we believe.

At LA LUNA shipping® we bet clearly on the sustainability of your shipments to contribute to the conversation about our planet. Do you want to know what we do to guarantee that your shipments are sustainable as possible?  Read More