Category

Customer Support

Claim a shipment that has arrived damaged

By Customer SupportNo Comments

Shipping companies strive to make sure all shipments reach their destination on time and in perfect condition. However, it is inevitable that sometimes there is an accident and the shipment arrives with some damage. For this reason, it is always advised to learn about the different types of insurance and coverage offered by the company which we are hiring the transport. If you want to learn how to claim a damaged shipment. Read More

Direcciones, tus envíos en el buen camino

By Customer Support, Luggage, Erasmus, LogisticsNo Comments

Bienvenidos a la Premiere del tercer vídeo de consejos de LA LUNA shipping®. En esta ocasión os hablamos de la entrega y recogida del paquete, poniendo énfasis en las direcciones. Aunque se trata de una de las tareas más sencillas, como siempre, hay mucho más trabajo detrás del que pueda parecer y algunos pequeños detalles sirven para evitar incidencias. Te recomendamos leer las siguientes líneas y ver nuestro vídeo.
Read More

Affected Services in the East Coast of the United States

By No category, Airfreight, Customer Support, Bikemessengers, Seafreight, ShippingNo Comments

usa_winter_weatherThe East Coast of the United States is living one of the biggest blizzards of its history.

Although it has not been as bad as expected, the authorities of the areas that have been affected by the severe weather have decided to take some prevention measures which involve schools, companies, offices, transport in general and of course shipping services.

Below you can find the state of the current courier services, transport and freight in U.S. East Coast.

 

We recommend you to save this post, because we will be updating it as soon as we receive new related information.
Read More

How to properly pack and protect your belongings

By Customer Support, Company, ShippingNo Comments

We know that this is a very complicated topic, but it is very important to pay attention to all the details when preparing your shipment correctly. We all want this important shipment to arrive in perfect condition and there are always some new tricks, for example, to include a shipping label inside the box. This will be very useful in case the labels fall out of the box, as it will help us to identify it and to put it back on the way to its destination. Read More

When you’re moving abroad: Personal Effects Shipment

By Customer Support, Luggage, Logistics, Shipping5 Comments

manualembalaje-blogYou are moving, either within the country or abroad, so you have to select and prepare everything that you will carry. Chances are that you go rent flat available with furniture and appliances, or that you prefer to buy them once you arrive. But how should you bring everything else? Clothes, books, vinyl collection, storage, bike maybe, etc. Too much to carry as baggage and too little to call a moving company. And thinking about how much a shipment like this will cost at customs office. Well if you are in a similar situation, even if you want to return to your country after living in another one, read on, as we will explain how to do a Personal Effects Shipment.
Read More

Volume Weight or why is it more expensive to send 1kg of straw than 1kg of plumb

By Customer Support, Company, Luggage, ShippingNo Comments

pesovolumetrico-blogWhen we calculate a budget we take into account the actual weight, but it is also important to know the volume that the package will require. We need both data in order to perform the correct calculation of the budget and provide proper service. It will help us manage it properly, because we will know the kind of vehicle we will need when collecting the package. That is the reason why we calculate the volume weight. So you may be asking yourself: What is Volume Weight and how does it differ from the actual weight? When do you use one or the other? We answer these questions and we will explain you why for a carrier it is not the same to send a kilo of plumb than a kilo of straw. Read More

When the courier knocks at your door…

By Customer Support, Company, ShippingNo Comments

recogida-blogWe have already spoken about the previous steps to ship your documents or packages. We also wrote a couple of special posts: sending suitcases and protecting your fragile items. Now that you have properly requested a quotation and after wrapping and protecting your fragile items, the most awaited moment arrives, the pick up. It is one of the most important processes in shipments so you must consider a few tips to make this quick and efficient.
Read More