Nowadays immediacy is the word to describe everything. Information is power and it’s fast in the digital era. This is why tracking has become essential. Transport companies keep monitoring all shipments. But sometimes people think we forgot about their service. They wonder why there’s a big gap between some tracking updates. Today we explain how it works and why that happens.
First of all, to understand how a tracking system works, you must first know how transport companies do their shipments. We have a very useful example of a shipping service from Spain to USA. And if you know Spanish there’s a complete story about shipping in our blog.
There are lots of people involved in a shipment: first is the messenger that you’re gonna meet when he collects your message or packet. Messengers finish their job by going to their office or a special hub. Then the shipments are classified according to their destinations. They are all grouped together and go to an international hub like the ones in Paris or Memphis, after that they travel by plane to another hub and to the office. From the office the shipments are delivered to their final destination.
As you’ve learned, many people are involved. To make it easy to know when the package or message has reached any of these people, we have tracking systems. Every time a packet arrives to a certain hub or office it’s scanned and the tracking position is updated then. This update is the one that we send you as a notification via our e-mail. It’s also the update you can check using the tracking code in a tracking website.
Shipping companies typically offer tracking services on their websites so you can follow your packages with ease. All you need is the package number, or if you need more detailed information, the bill of lading number.
Many people would like to know, with more detail, where there package is at at this very moment. There are a few special tracking systems that use the shipping vehicles GPS. It’s important to remember that, even if a courier is nearby, a route is decided by each delivery’s priority, traffic, the number of deliveries, etc… a deliverer might turn around once (or twice) before arriving.
Save yourself some grief and use barcode and tracking labels
The labels we send you have to be perfectly visible on your package. Their function, apart from listing all the basic shipping information, is to facilitate tracking. Both the barcodes and QR codes automate this function and prevent unwanted incidents.
In the event of a shipment being lost, we have two recommendations. First, be patient. In most cases, packages reappear, and that “momentary disappearance” is due to an erroneous reading at one of the points or a slip in the grouping. Second, contact your shipping company and inform them that your package appears to be lost. This way, the company can begin to track your package to its location. Believe us, we don’t like lost packages either, so we track everyones package several times a day. To check the status of your shipments, we’re always available by phone, email and Twitter.