Individuals
Business

Privacy Policy

1. Data Controller

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (hereinafter, GDPR), and Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights (hereinafter, LOPDGDD), we inform you that the data controller responsible for processing your personal data is:

Company name: LA LUNA GESTIÓN DE SERVICIOS, S.COOP
Tax ID (NIF): F33862996
Registered address: Calle Teodoro Cuesta 12 bajo, 33207 Gijón (Asturias), España
Email: info@laluna.coop
Website: www.laluna.coop

2. Personal Data We Collect

Depending on your relationship with us and the services you use, we may process the following categories of personal data:

  • Identification data: name, surnames, national ID number, postal address.
  • Contact data: email address, telephone number.
  • Professional data: company, position, industry sector.
  • Browsing data: IP address, browser type, pages visited, visit duration, cookies and similar technologies.
  • Any other data the User voluntarily provides through contact forms or electronic communications.

3. Purpose of Data Processing

Your personal data will be processed for the following purposes:

  • Managing information requests, enquiries, or quotation requests submitted through the website.
  • Providing and administering the contracted logistics and transport services.
  • Maintaining the necessary communication arising from the contractual or pre-contractual relationship.
  • Sending commercial communications and newsletters about our services, provided the User has given prior consent.
  • Complying with applicable legal and tax obligations.
  • Conducting statistical analyses and improving the website.

4. Legal Basis for Processing

The processing of your personal data is based on the following legal grounds, as applicable:

  • Consent of the data subject (Art. 6.1.a GDPR), particularly for the sending of commercial communications.
  • Performance of a contract or the application of pre-contractual measures (Art. 6.1.b GDPR).
  • Compliance with a legal obligation (Art. 6.1.c GDPR).
  • Legitimate interest of the data controller (Art. 6.1.f GDPR), such as improving our services and fraud prevention.

5. Data Retention Period

Personal data will be retained for the time necessary to fulfil the purpose for which it was collected and, subsequently, for the legally established periods to address any potential liabilities. In particular:

  • Data arising from contractual relationships: retained during the term of the contract and, after its termination, for the applicable statute of limitations period.
  • Browsing data and cookies: retained in accordance with the periods indicated in our Cookie Policy.
  • Data for commercial communications: retained until the User withdraws their consent.

6. Data Recipients

Your personal data may be disclosed to the following recipients:

  • Public administrations and official bodies, when required by applicable regulations.
  • Service providers acting as data processors (hosting, IT services, advisory), with whom the appropriate data processing agreements have been executed.
  • Financial institutions, for the management of collections and payments.

No international transfers of data outside the European Economic Area will be made unless strictly necessary for the provision of the service and adequate safeguards are ensured in accordance with the GDPR.

7. Data Subject Rights

The User may exercise the following rights at any time:

  • Right of access: to know what personal data we are processing.
  • Right to rectification: to request the correction of inaccurate or incomplete data.
  • Right to erasure: to request the deletion of your data when it is no longer necessary.
  • Right to object: to oppose the processing of your data in certain circumstances.
  • Right to restriction of processing: to request that the use of your data be limited.
  • Right to data portability: to receive your data in a structured, commonly used format.
  • Right not to be subject to automated decisions: including profiling.
  • Right to withdraw consent: at any time, without affecting the lawfulness of prior processing.

To exercise these rights, the User may send a written communication to LA LUNA GESTIÓN DE SERVICIOS, S.COOP, Calle Teodoro Cuesta 12 bajo, 33207 Gijón (Asturias), Spain, or to the email address info@laluna.coop, enclosing a copy of their identity document.

Furthermore, we inform you that you have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you consider that the processing of your personal data does not comply with current regulations.

8. Cookie Policy

The website www.laluna.coop uses cookies and similar technologies to enhance the User's browsing experience and to perform statistical analyses. The cookies used are anonymous and do not allow the personal identification of the User.

For more information about the cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy, accessible from the website.

9. Security Measures

LA LUNA shipping® has implemented the necessary technical and organizational measures to ensure the security and integrity of personal data and to prevent their alteration, loss, unauthorized processing, or access, in accordance with the provisions of the GDPR and the LOPDGDD.

10. Amendments to This Privacy Policy

LA LUNA shipping® reserves the right to amend this Privacy Policy at any time in order to adapt it to legislative developments, case law, or business practices. Any changes will be published on this same webpage; therefore, the User is advised to review it periodically.

11. Last Updated

This Privacy Policy was last updated in February 2026.

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