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envios Archives - LA LUNA shipping®

Erasmus shippings FAQ

By | Luggage, Erasmus | No Comments

Erasmus-consejos-envíos-FAQ-preguntas-respuestas

We do many shipments for Erasmus students around Europe. Somehow we become a nexus between them and their families, friends and, of course, favourite meals. And we also like to help when they embark on their adventure with excess baggage. If you cannot check it in, you can always ship it with us. Behind all these Erasmus shipments there are lots of stories, some we imagine, others that they tell us. But before them, there are many questions. Read More

Transportation insurance, what do they assure me and what not?

By | Customer Support, Luggage, Shipping | No Comments

Transportation insurance is an instrument by which an insurer accepts the risk that a good is transported without any damage, loss or impairment.

Normally, we are the shipping companies who mediate in your hiring. In addition to being authorized without the need to be insurance brokers, we do so by paying a premium price. Thus, in case of loss, whoever has insured the merchandise will be entitled to receive compensation.

The coverage of transportation insurance is designed mainly to cover industrial transportation of goods. Priority is given to shipments between companies, because packaging and protections designed for each means of transport are used. Therefore, in shipments of personal effects, coverage is very limited to risks such as loss or theft and not to the damage or impairment that the goods may suffer during transport.

Does transportation insurance cover any shipment?

As with any insurance contract, there are situations in which the merchandise, despite being insured, is excluded from coverage in certain situations. Below, we explain the most common situations in which you cannot get damage coverage, although you always have coverage for loss of shipment.

Crockery, glassware and small appliances.

These items, very common in personal shipments, are very fragile and delicate. If you want to transport them with full guarantees, use a moving company and not a shipping company. These items do not have coverage because the carriers do not manage the wrapping, protection and packaging. Since we are not able to confirm that these tasks have been done correctly and professionally, damage is not covered. It is useless that in case of damages you indicate that you used “a lot of bubbles” or that “you had wrapped them very well”. To the insurance company, protections and packaging are insufficient and they are a clear exclusion of coverage.

Computers, televisions and other screens …

As in the previous case, the main cause of damages is the use of inadequate packaging and protections. Even if you use the original packaging, the insurance company will not cover the cost due to insufficient packaging and protection.

The box in which the TV comes when it is bought in the store is not designed to be transported. The box has come inside another box called “transport packaging” that is no longer delivered to the store and comes bundled in pallets that guarantee integrity and safety during transportation.

Books

There are two reasons why books are not covered in case of damage:

  • If you put the books in a box and are not wrapped individually, rubbing can occur on the covers by contact with the box or other books.
  • If there are bottles with liquids in the box, they can break and spill the contents in the books. You will not get any compensation because liquids cannot be sent in boxes with books or other items.

In short, any item that are transported without being protected, wrapped and packed professionally will not be covered by damages. But they will count in case of theft or loss. Remember also that in case of loss, you need to correspond with the party making the claim and provide evidence that shows that the damaged goods were properly protected, wrapped and packed for the means of transport used.

At LA LUNA shipping® we have a wide range of transportation insurance and we will advise you on the best option. If you take out insurance on an excluded risk, you will not receive compensation, nor will the insurance company reimburse the cost paid.

How tracking works for a shipment

By | Company, Shipping | One Comment

la-luna-shipping-laluna.coop-transporte-internacional-tracking-envio-seguimiento-carga-paquete-paqueteria-mensajeria-blog-01Nowadays immediacy is the word to describe everything. Information is power and it’s fast in the digital era. This is why tracking has become essential. Transport companies keep monitoring all shipments. But sometimes people think we forgot about their service. They wonder why there’s a big gap between some tracking updates. Today we explain how it works and why that happens.
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Now you can pay for your shipments with American Express cards

By | Customer Support | 2 Comments

american expressStarting May of 2016, it’ll be possible to pay for your shipments as well as your monthly bills using American Express cards. We have enabled our payment application online as well as payment terminals in our offices to accept all types of cards issued by American Express. It’s also possible to pay by phone in case you can’t do it in person or online.
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Germany and Berlin, two in one

By | Airfreight, Bikemessengers, Company, Erasmus, Shipping | No Comments

Berlin - Puerta de Brandenburgo

We continue our tour around our old Europe visiting the most common destinations of your shipments. This time travel to one of the most important and cosmopolitan cities in Europe, Berlin. Nowadays many people go to Germany looking for job opportunities, a complex city full of history and modernity. A city that also has a long history of immigration that continues today, filled by workers, students and artists of everywhere. We carry you in our urgent shipping to the centre of the continent. Read More

When the courier knocks at your door…

By | Customer Support, Company, Shipping | No Comments

recogida-blogWe have already spoken about the previous steps to ship your documents or packages. We also wrote a couple of special posts: sending suitcases and protecting your fragile items. Now that you have properly requested a quotation and after wrapping and protecting your fragile items, the most awaited moment arrives, the pick up. It is one of the most important processes in shipments so you must consider a few tips to make this quick and efficient.
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LA LUNA shipping is the shortest way between United States and Spain

By | Customer Support, Company, Luggage, Erasmus, Seafreight, Shipping | No Comments

LA LUNA shipping® have always worried that your shipments arrive on time in the most reliable and economic way to your destination.

From now on, you have more options to make your shipments to or from USA, either an urgent document to be delivered tomorrow in a college in New York or moving your belongings and vehicles to San Diego, California, or even sending your skis to Sierra Nevada, Granada. We also help in planning and distribute your products among your American customers or buy and transport the goods from your suppliers across the pond. Read More